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PRIVACY POLICY

Luxury and Bliss®

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Last Updated: September 7, 2026

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Luxury and Bliss® (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create an account, submit an inquiry, book or purchase our services, participate in Bliss Rewards, purchase or use a gift card, or communicate with us.

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By using our website or engaging with our services, you acknowledge that you have reviewed this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

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1. SCOPE OF THIS POLICY

This Privacy Policy applies to interactions with Luxury and Bliss®, including:

  • Website visits and browsing

  • Website forms and inquiries

  • Customer accounts

  • Service consultations and bookings

  • Professional Cleaning services

  • Residential / House Cleaning services

  • Airbnb Cleaning services

  • Move-In / Move-Out Cleaning services

  • Professional Organizing services

  • Interior Decorating & Styling services

  • Holiday & Seasonal Decorating services

  • Bliss Rewards participation

  • Gift card purchases and redemptions

  • Email, phone, and SMS/text communications

  • Social media interactions

  • Payments and purchases made through our website or applicable third-party platforms

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2. INFORMATION WE COLLECT

We collect personal and non-personal information in several ways.

Personal Information

Depending on how you interact with us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and payment-related information

  • Property or service address

  • Property type and project details

  • Service preferences and scheduling information

  • Information provided during consultations

  • Customer account information

  • Information relating to purchases and transactions

  • Gift card purchase and redemption information

  • Bliss Rewards account activity, including points earned and redeemed

  • Communications and correspondence with Luxury and Bliss®

  • Information voluntarily submitted through website forms or other communications

 

We ask that clients do not provide sensitive personal information that is unnecessary for the requested service, such as Social Security numbers, passwords, banking credentials, or confidential legal information.

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Automatically Collected Information

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When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages viewed

  • Approximate time spent on pages

  • Referring website or source

  • General website usage information

 

This information may be collected through Wix, analytics services, cookies, and similar technologies.

 

3. COOKIES & TRACKING TECHNOLOGIES

Luxury and Bliss® may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate and secure our website

  • Remember preferences

  • Maintain customer sessions

  • Improve website functionality

  • Understand website traffic and usage

  • Analyze website performance

  • Support marketing and advertising activities

  • Measure the effectiveness of marketing campaigns

 

Some technologies may be provided by third-party platforms used to operate our website, analyze traffic, process transactions, or support marketing.

 

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of portions of the website.

 

Where required by applicable law, Luxury and Bliss® will provide applicable choices or disclosures concerning cookies and similar technologies.

 

4. CUSTOMER ACCOUNTS

If you create an account with Luxury and Bliss®, we may collect and maintain information associated with that account, including your name, contact information, transaction history, loyalty activity, and other information necessary to provide account-related services.

Customer accounts may allow you to:

  • Manage bookings

  • View service information

  • Access loyalty information

  • View or redeem rewards

  • Access applicable purchase information

  • Manage certain account preferences

 

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

 

5. BLISS REWARDS

Luxury and Bliss® operates Bliss Rewards, our customer loyalty program.

If you participate in Bliss Rewards, we may collect and process information such as:

  • Loyalty account information

  • Bliss Points earned

  • Bliss Points redeemed

  • Qualifying customer activities

  • Rewards earned or claimed

  • Reward redemption activity

  • Points expiration information

  • Program participation history

 

We use this information to administer Bliss Rewards, calculate and maintain points balances, issue rewards, communicate with members, and prevent fraudulent or unauthorized activity.

 

Participation in Bliss Rewards is voluntary.

 

Bliss Rewards is subject to the separate Bliss Rewards Program Terms contained in our Terms & Conditions.

 

6. GIFT CARDS

If you purchase, receive, or redeem a Luxury and Bliss® gift card, we may collect information necessary to process and administer the gift card, including:

  • Purchaser information

  • Recipient information provided by the purchaser

  • Gift card amount

  • Transaction information

  • Redemption information

  • Related customer account information

 

Gift card information may be processed through third-party payment, website, or commerce platforms used by Luxury and Bliss®.

 

Gift cards are subject to the applicable Gift Card Terms & Conditions contained in our Terms & Conditions.

 

7. EMAIL & MARKETING COMMUNICATIONS

We may use your contact information to communicate with you about:

  • Requested services

  • Consultations

  • Appointments

  • Bookings

  • Payments

  • Purchases

  • Bliss Rewards

  • Gift cards

  • Service updates

  • Promotions

  • Special offers

  • Business announcements

 

Service-related communications may be sent when necessary to provide or administer services you have requested.

Marketing communications are optional where required by applicable law. You may unsubscribe from marketing emails by using the unsubscribe link provided in the email or by contacting us directly.

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Unsubscribing from marketing communications does not necessarily stop transactional or service-related communications that are necessary to administer your account, booking, purchase, or service.

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We do not sell or rent your email address to third parties.

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8. SMS / TEXT MESSAGING

If you provide your phone number and consent to receive text messages, Luxury and Bliss® may use SMS/text messaging to communicate regarding:

  • Appointments

  • Scheduling

  • Service updates

  • Booking information

  • Other communications for which you have provided appropriate consent

 

Message and data rates may apply depending on your mobile carrier and plan.

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You may opt out of marketing text messages by following the opt-out instructions provided in the applicable message. Service-related communications may continue when necessary to administer an active booking, account, or service.

 

9. HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Provide and manage services

  • Respond to inquiries

  • Schedule consultations and appointments

  • Process bookings and payments

  • Manage customer accounts

  • Administer Bliss Rewards

  • Process and administer gift cards

  • Communicate regarding services and transactions

  • Send permitted marketing communications

  • Coordinate approved vendors and service providers

  • Source or arrange approved products and services

  • Improve our website and customer experience

  • Analyze website performance and usage

  • Prevent fraud and unauthorized activity

  • Protect the security of our business and customers

  • Maintain business, tax, accounting, and transaction records

  • Comply with applicable legal obligations

  • Establish, exercise, or defend legal claims

 

10. PROPERTY, PROJECT & VISUAL INFORMATION

When providing services, Luxury and Bliss® may access or observe client properties and spaces as necessary to perform the agreed services.

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We may receive or collect information about a property or project, including:

  • Property address

  • Room or space information

  • Project requirements

  • Photos provided by the client

  • Measurements

  • Design preferences

  • Organizational needs

  • Cleaning requirements

  • Other information necessary to provide the requested service

 

With appropriate client permission, we may photograph or record completed or in-progress work for:

  • Portfolio use

  • Marketing

  • Educational purposes

  • Promotional content

 

We do not intentionally publish client names, addresses, or identifying property information without appropriate permission.

 

11. HOW WE SHARE INFORMATION

Luxury and Bliss® does not sell personal information for monetary consideration.

We may disclose or provide access to personal information when reasonably necessary to operate our business, provide requested services, process transactions, or comply with legal obligations.

Service Providers & Technology Providers

We may use third-party companies and service providers to support our business, including providers for:

  • Website hosting and management

  • Website analytics

  • Scheduling and booking

  • Customer accounts

  • Loyalty program administration

  • Email communications

  • SMS/text communications

  • Payment processing

  • Gift card processing

  • Data storage

  • Website security

  • Marketing and advertising

  • Customer relationship management

  • Business administration

 

These providers may process information on our behalf and are permitted to use information as necessary to provide their services or as otherwise permitted by applicable law.

 

Vendors & Service Professionals

 

When necessary to fulfill a client's approved project, we may share limited information with applicable vendors or service professionals, such as:

  • Cleaning professionals

  • Delivery providers

  • Movers

  • Product suppliers

  • Contractors or licensed professionals

  • Specialty service providers

 

Only information reasonably necessary to coordinate the requested service should be provided.

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Legal Requirements

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We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful requests

  • Respond to subpoenas or court orders

  • Protect our rights

  • Protect customers or others

  • Investigate fraud or unauthorized activity

  • Protect the safety or property of individuals or the business

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Business Transfers

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If Luxury and Bliss® undergoes a merger, acquisition, sale, restructuring, financing, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

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12. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide services

  • Maintain customer accounts

  • Administer Bliss Rewards

  • Process transactions

  • Maintain business and financial records

  • Comply with tax, accounting, legal, or regulatory obligations

  • Resolve disputes

  • Enforce agreements

  • Protect against fraud or unauthorized activity

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When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.

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13. DATA SECURITY

Luxury and Bliss® uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

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However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured email, website forms, text messages, or other communication methods unless specifically requested and appropriate for the service.

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14. CALIFORNIA PRIVACY RIGHTS

Luxury and Bliss® respects privacy rights provided to California consumers under applicable California law.

Depending on the circumstances and whether applicable legal requirements apply to our business, California consumers may have rights concerning their personal information, which may include:

  • The right to know or access certain personal information collected about them

  • The right to request correction of inaccurate personal information

  • The right to request deletion of certain personal information

  • The right to opt out of certain sales or sharing of personal information where applicable

  • The right to limit certain uses of sensitive personal information where applicable

  • The right to non-discrimination for exercising applicable privacy rights

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Luxury and Bliss® does not sell personal information.

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We may use third-party analytics, advertising, or similar technologies that may involve the disclosure of information for purposes regulated under California privacy law. Where applicable, we will provide the required disclosures and opt-out mechanisms.

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These rights are subject to applicable legal exceptions and limitations.

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​STATE PRIVACY DISCLOSURES
Luxury and Bliss® respects consumer privacy rights across all regions we serve. For our clients in Texas, we process your personal data (such as name, address, and email) solely to provide, coordinate, and bill for our premium residential and commercial services. We do not sell your personal data, nor do we track or sell sensitive personal data or precise geolocation history.

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15. PRIVACY REQUESTS

To submit a privacy-related request, please contact Luxury and Bliss® using the contact information provided on our website.

When necessary to protect customer information, we may take reasonable steps to verify the identity of the person submitting a request.

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We may request additional information reasonably necessary to process and verify a request.

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Certain requests may be subject to legal, contractual, security, or other applicable limitations.

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16. COOKIES & ANALYTICS CONTROLS

You may manage cookies through your browser or device settings.

Luxury and Bliss® may use analytics services, including Google Analytics or similar tools, to understand website traffic, visitor behavior, and website performance.

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Third-party analytics and advertising providers may collect information through cookies, pixels, or similar technologies according to their own privacy policies.

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Where required by applicable law, Luxury and Bliss® will provide appropriate mechanisms for managing applicable tracking preferences.

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17. SOCIAL MEDIA

Luxury and Bliss® maintains and may interact with social media platforms.

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If you interact with Luxury and Bliss® through Instagram, Facebook, LinkedIn, or other social platforms, those platforms may collect information about your activity according to their own privacy policies and terms.

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We may receive publicly available information associated with interactions with our social media accounts, such as comments, messages, profile information, or engagement activity.

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We do not control the privacy practices of third-party social media platforms.

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18. THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, services, or platforms.

Luxury and Bliss® is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policy of any third-party service you access.

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19. INTERNATIONAL USERS

Luxury and Bliss® operates in the United States.

If you access our website or services from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers operate.

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20. CHILDREN'S PRIVACY

Our website and services are not directed toward children.

We do not knowingly request or intentionally collect personal information from children in circumstances where collection is prohibited by applicable law.

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If we learn that we have collected personal information from a child in circumstances where we are legally required to delete it, we will take reasonable steps to do so.

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21. YOUR PRIVACY CHOICES

Depending on the circumstances, you may have choices regarding:

  • Marketing emails

  • Marketing text messages

  • Cookies and tracking technologies

  • Certain uses of personal information

  • Accessing or correcting personal information

  • Requesting deletion of certain personal information

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You may use the applicable unsubscribe mechanism provided in marketing communications or contact Luxury and Bliss® through the contact information provided on our website.

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22. CHANGES TO THIS PRIVACY POLICY

Luxury and Bliss® may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, applicable law, or privacy practices.

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When changes are made, the updated policy will be posted on this page with a revised Last Updated date.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

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23. CONTACT INFORMATION

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Luxury and Bliss® using the contact information provided on our website.

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Luxury and Bliss®

Professional Cleaning • Professional Organizing • Interior Decorating & Styling • Holiday & Seasonal Decorating

 

Last Updated: September 7, 2026

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