TERMS & CONDITIONS

Service Terms & Use

Effective Date: September 7, 2026

Luxury and Bliss® provides professional cleaning, home organizing, interior decorating and styling, and holiday and seasonal decorating services for residential and private clients.

By booking, purchasing, accessing, or participating in any Luxury and Bliss® service, promotion, loyalty program, or gift card program, you acknowledge that you have read, understood, and agree to the terms outlined below.

These policies are designed to provide clarity, professionalism, and a seamless client experience.

Service Scope

Luxury and Bliss® currently offers the following services:

Professional Cleaning
Residential / House Cleaning
Airbnb Cleaning
Move-In / Move-Out Cleaning
Professional Organizing
Interior Decorating & Styling
Holiday & Seasonal Decorating

Professional Cleaning

Professional Cleaning is the umbrella category for Luxury and Bliss® cleaning services and may include residential/house cleaning, Airbnb cleaning, and move-in/move-out cleaning.

The specific scope, frequency, condition of the property, estimated service time, and pricing for each cleaning project will be determined based on the client's needs and the agreed scope of work.

Additional services, special requests, excessive buildup, unusually heavy cleaning conditions, or work outside the agreed scope may require additional fees and client approval.

Luxury and Bliss® does not guarantee the removal of permanent stains, damage, discoloration, odors, mold, hazardous materials, or conditions requiring specialized remediation.

Professional Organizing

Professional Organizing services may include decluttering, sorting, categorizing, space planning, organizing systems, and the implementation of functional organizational solutions.

Clients are responsible for making decisions regarding items to keep, donate, discard, relocate, or otherwise remove unless otherwise agreed in writing.

Interior Decorating & Styling

Luxury and Bliss® provides interior decorating and styling services focused on space planning, furniture and décor selection, sourcing, styling, and creating beautiful, functional interiors.

We do not provide architectural design, licensed interior design, construction, remodeling, renovation, engineering, permitting, or structural modification services.

When a project requires licensed trade work, including electrical, plumbing, painting, construction, or similar services, clients are responsible for hiring licensed professionals directly.

Luxury and Bliss® may assist with communication or coordination when appropriate, but does not contract for or assume responsibility for the work of independent licensed contractors.

Holiday & Seasonal Decorating

Holiday and Seasonal Decorating services may include décor selection, styling, placement, seasonal installation, and related decorating services within the agreed scope.

Holiday décor, specialty items, rentals, materials, furnishings, and other products are separate client expenses unless otherwise stated in writing.

Installation, removal, storage, delivery, or specialty labor may be subject to additional fees.

Booking, Retainers & Session Commitments

A non-refundable retainer may be required at the time of booking to secure a project or service date. When applicable, the retainer is applied toward the client's selected service.

Current retainer investments include:

Residential Projects: $250
Virtual / Consultation Sessions: $100
Holiday & Seasonal Services: $100

Cleaning, organizing, decorating, and other services may have different payment requirements depending on the scope and will be disclosed before booking or service commencement.

Retainers secure a place on the Luxury and Bliss® calendar. Service dates are subject to availability.

Unless otherwise agreed in writing, a retainer is non-refundable.

Complimentary Consultations

Luxury and Bliss® may offer complimentary 30-minute consultations for eligible services.

A complimentary consultation is an opportunity to discuss the client's needs, goals, property, service options, and potential scope of work.

A consultation does not guarantee that Luxury and Bliss® will accept the project or that a particular service, price, date, or availability will be offered.

Complimentary consultations do not constitute a booked service and are not themselves subject to loyalty-point earning unless expressly stated otherwise.

Scheduling, Timelines & Service Availability

All services are scheduled based on availability, scope, property requirements, procurement needs, and other project considerations.

Estimated service or project timelines are provided in good faith and may change based on circumstances outside the control of Luxury and Bliss®, including client delays, property access, product availability, vendor delays, weather, or other unforeseen circumstances.

Expedited service may be accommodated when availability permits and may be subject to additional fees.

Rescheduling & Cancellations

Advance notice is required for schedule changes.

Unless otherwise stated in writing:

Organizing, decorating, cleaning, and consultation services: 48 hours' notice is required.
Holiday & Seasonal Services: 48 hours' notice is required unless a different deadline is stated at booking.

Cancellations or rescheduling requests made outside the applicable notice period may result in forfeiture of the applicable retainer or other amounts paid.

Additional third-party, product, delivery, rental, or vendor charges that cannot be canceled or recovered remain the client's responsibility.

Luxury and Bliss® reserves the right to establish different cancellation terms for specific projects when those terms are disclosed to the client before booking.

Missed Appointments & Property Access

Clients, homeowners, property owners, hosts, or authorized representatives are responsible for providing timely and safe access to the property at the scheduled service time.

If access is not provided at the scheduled time:

The appointment may be considered missed.
The applicable retainer or service fee may be forfeited.
Additional charges may apply to reschedule.
A new retainer may be required.

For virtual sessions, failure to join within 15 minutes of the scheduled start time may result in cancellation of the session.

Client Presence & Project Flow

Clients may be required to participate in initial consultations, walkthroughs, sorting decisions, design approvals, or other portions of the project depending on the service.

For organizing services, client participation may be required during sorting and decision-making phases.

Once the scope and decisions have been approved, clients may step away when appropriate.

A final walkthrough, approval, or confirmation may be requested upon completion.

Products, Materials & Third-Party Services

Product costs, décor, organizing materials, cleaning supplies or specialty products, furnishings, rentals, delivery charges, and other third-party goods or services may be billed separately and require client approval before purchase.

Unless otherwise stated in writing, products and third-party services are not included in the service fee.

When Luxury and Bliss® assists with sourcing, scheduling, or vendor communication, the client remains financially responsible for approved third-party goods and services.

Vendor pricing, rental agreements, warranties, policies, and service terms are established by the applicable third-party provider.

Cleaning Conditions & Special Circumstances

Clients are responsible for informing Luxury and Bliss® of conditions that may materially affect the service, including but not limited to:

Excessive clutter
Heavy buildup
Pet-related conditions
Special cleaning requirements
Fragile or valuable items
Known damage
Hazardous conditions
Pest infestations
Mold or suspected mold
Biohazards
Unsafe or inaccessible areas

Luxury and Bliss® reserves the right to decline, pause, modify, or discontinue service when conditions are unsafe, outside the agreed scope, or require specialized remediation.

Specialized remediation, hazardous-material removal, pest control, mold remediation, construction cleanup, or similar services are not included unless expressly agreed in writing.

Pets & Service Animals

Pets should be secured away from active work areas when reasonably necessary for safety and service efficiency.

Service animals will be accommodated as required by applicable law.

Clients are responsible for notifying Luxury and Bliss® of animals present at the property and any relevant safety considerations.

Payments

Luxury and Bliss® accepts payment methods made available at the time of booking or purchase, which may include major credit cards and Zelle.

A valid payment method may be required for bookings, retainers, approved purchases, or service-related charges.

Clients are responsible for all approved charges associated with their project or service.

Service Area & Travel

Complimentary travel is currently included within approximately 30 miles of Yorba Linda, California.

Travel beyond this radius may be billed at $0.72 per mile, unless otherwise quoted or agreed in writing.

Travel fees, when applicable, will be disclosed before they are charged.

Care, Responsibility & Liability

Clients are responsible for identifying fragile, valuable, irreplaceable, or particularly delicate items before service begins.

Luxury and Bliss® is not responsible for pre-existing damage, normal wear and tear, structural issues, concealed defects, or conditions outside the agreed scope of work.

Clients are responsible for securing cash, jewelry, confidential documents, firearms, controlled substances, and other highly valuable or sensitive property before service.

Luxury and Bliss® reserves the right to decline work involving unsafe conditions or items that present an unreasonable risk to people or property.

Professional Coordination

Luxury and Bliss® may coordinate with homeowners, property owners, Realtors®, hosts, movers, photographers, vendors, contractors, and other professionals when appropriate to support a project.

Any third-party services remain subject to the terms and responsibilities of the applicable third-party provider.

Unless otherwise agreed in writing, Luxury and Bliss® is not responsible for the acts, omissions, pricing, delays, workmanship, warranties, or performance of independent third-party providers.

BLISS REWARDS

Bliss Rewards Program

Bliss Rewards is the customer loyalty program offered by Luxury and Bliss®.

Participation is voluntary and available to eligible customers who create or maintain an eligible customer account.

By joining or participating in Bliss Rewards, customers agree to these Bliss Rewards terms.

Earning Bliss Points

Customers may earn Bliss Points through qualifying activities designated by Luxury and Bliss®.

Current qualifying activities and earning rates are displayed within the Bliss Rewards program and may be changed from time to time.

Complimentary consultations do not earn Bliss Points unless Luxury and Bliss® expressly states otherwise.

Luxury and Bliss® reserves the right to correct, adjust, or remove points that were awarded in error or associated with a canceled, refunded, reversed, fraudulent, or otherwise invalid transaction.

Redeeming Bliss Points

Bliss Points may be redeemed for rewards made available through the Bliss Rewards program.

The current standard reward is:

500 Bliss Points = $25 off an eligible Luxury and Bliss® service.

Rewards are issued through coupons or other redemption methods made available by Wix and Luxury and Bliss®.

Rewards are subject to any restrictions displayed when the reward is issued or redeemed.

Points Have No Cash Value

Bliss Points are promotional loyalty rewards and are not cash, currency, or a cash-equivalent account balance.

Points may not be sold, transferred, exchanged, or redeemed for cash except where required by applicable law.

Points Expiration

Bliss Points are subject to the expiration policy displayed within the Bliss Rewards program.

Currently, points may expire following the applicable period of customer inactivity.

Customers are responsible for monitoring their points balance and using eligible points before they expire.

Cancellations, Refunds & Adjustments

If a transaction that generated Bliss Points is canceled, refunded, reversed, or otherwise invalidated, Luxury and Bliss® may adjust or remove the corresponding points.

If a reward is used toward a transaction that is later canceled or refunded, Luxury and Bliss® may adjust the customer's points balance or otherwise reverse the applicable reward to the extent permitted by law and the applicable transaction terms.

Account Responsibility

Bliss Points and rewards are associated with the customer's eligible account.

Customers may not sell, transfer, or assign Bliss Points or rewards to another person or account unless Luxury and Bliss® expressly permits it.

Program Changes or Termination

Luxury and Bliss® reserves the right to modify, suspend, or terminate Bliss Rewards, including its earning rates, rewards, eligibility requirements, expiration rules, or other program features.

If the program is terminated, Luxury and Bliss® may establish a reasonable redemption period for eligible points or rewards, subject to applicable law.

Program Misuse

Luxury and Bliss® may suspend or terminate participation and/or cancel points or rewards when there is evidence of fraud, abuse, manipulation, unauthorized activity, or other improper use of the Bliss Rewards program.

GIFT CARDS

Gift Card Terms & Conditions

Luxury and Bliss® gift cards may be purchased or issued in denominations made available by Luxury and Bliss®.

Gift cards may be redeemed toward eligible Luxury and Bliss® services and purchases, subject to applicable service availability and any restrictions disclosed at the time of purchase.

Gift cards are not redeemable for cash except where required by applicable law.

Gift cards are not intended to be used to purchase other gift cards or for transactions that are otherwise excluded by Luxury and Bliss®.

Gift cards may not be resold or exchanged for unauthorized consideration.

Gift card balances may not be combined with promotions, discounts, Bliss Rewards, or other offers unless expressly permitted by Luxury and Bliss®.

Luxury and Bliss® reserves the right to investigate suspected fraudulent, unauthorized, or unlawful gift card activity.

Gift cards should be treated like cash. Luxury and Bliss® is not responsible for lost, stolen, destroyed, or unauthorized use of a gift card except as required by applicable law.

Gift card terms, including expiration, fees, and cash redemption rights, will be administered in accordance with applicable California and federal law.

Nothing in these terms is intended to waive or limit any rights provided to consumers by applicable law.

Photography, Video & Portfolio Use

Luxury and Bliss® may request permission to capture before-and-after photographs, videos, or other content related to completed projects for portfolio, marketing, educational, or promotional purposes.

No client names, addresses, or identifying details will be publicly shared without appropriate permission.

Clients may decline portfolio use or request that identifying information not be included.

Confidentiality & Privacy

Luxury and Bliss® maintains discretion regarding client information, properties, projects, and service details.

Non-disclosure agreements may be available upon request for qualifying projects.

Luxury and Bliss® will handle personal information in accordance with its Privacy Policy and applicable law.

Intellectual Property

All Luxury and Bliss® branding, content, service frameworks, systems, workflows, processes, written materials, website content, and original creative materials are the property of Luxury and Bliss® or their respective owners.

This includes, but is not limited to:

Business name and brand identity
Website content and design
Service descriptions and presentation systems
Organizing and service frameworks
Original written materials
Marketing materials
Process documentation

No content may be copied, reproduced, distributed, modified, or repurposed without express written permission, except as otherwise permitted by law.

Website Use & Information

Website content is provided for general informational purposes and may be updated, modified, or removed without notice.

Luxury and Bliss® makes reasonable efforts to provide accurate information but does not guarantee that all website information will always be complete, current, or error-free.

Luxury and Bliss® is not responsible for third-party websites, services, vendors, platforms, or external links.

Privacy

Information collected through the Luxury and Bliss® website, booking system, loyalty program, gift card program, and other customer interactions is handled according to the Luxury and Bliss® Privacy Policy.

Customers are encouraged to review the Privacy Policy for information regarding the collection, use, and protection of personal information.

Changes to These Terms

Luxury and Bliss® reserves the right to update these Terms & Conditions from time to time.

Updated terms will be posted on this page with an updated effective date when appropriate.

Continued use of the website or participation in Luxury and Bliss® services, Bliss Rewards, or gift card programs following an applicable update constitutes acceptance of the revised terms to the extent permitted by law.

Legal Jurisdiction

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes relating to Luxury and Bliss® services or these Terms shall be handled in the appropriate courts serving Orange County, California.

Nothing in these Terms is intended to waive any consumer rights that cannot lawfully be waived.

Agreement

By booking or purchasing a Luxury and Bliss® service, participating in Bliss Rewards, purchasing or using a Luxury and Bliss® gift card, or otherwise using applicable portions of the Luxury and Bliss® website, you acknowledge that you have reviewed and agree to the applicable terms outlined above.

Luxury and Bliss®

Professional Cleaning • Professional Organizing • Interior Decorating & Styling • Holiday & Seasonal Decorating