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FAQ

  • Why is my discount code not working?
    Please note that our discount codes are for one-time use only. If your order is canceled or returned, you are unable to use the code a second time. Additionally, discount codes are unable to be used on site-wide promotions. If the code is eligible, try typing in the code to ensure there are no additional characters.
  • Where can I buy Luxury and Bliss® Faith Apparel
    Luxury and Bliss® Faith Apparel is exclusively sold online at luxuryandbliss.com. Be the first to know about our new collections, exclusives, restocks, and more by signing up for emails here
  • When will a sold out item be restocked?
    Most popuar items will be brought back and we will work hard to restock soon. Please join the waitlist by navigating to the desired product and click Join The Waitlist, and be one of the first to be notified when the design is back in stock.
  • What size should I chose?
    All shirts, hoodies, and hats are unisex, which means they run true to size. * Unless it specifically states otherwise. i.e women's size Customers are responsible for reading product descriptions prior to purchase. * All 'Models' shown are of different sizes, therefore, sizes may not fit as shown on 'Models' and are not guaranteed. Please reference the product description prior to purchase. If you need additional help with your order please feel welcome to contact us.
  • What about international orders?
    At this time, Luxury and Bliss® Faith Apparel is currently shipping to U.S destinations only. Please view our complete shipping guide. Please check back frequently for further updates.
  • Do you offer plus sizes?
    All of our designs are unisex (unless otherwise stated) and in a size range up to 5XL. Please refer to description for proper fitting.
  • Which payment methods are accepted?
    We accept : Visa MasterCard American Express Discover
  • Is my privacy protected and secure on this site?
    Please read our privacy policy to view the full details on how we protect your privacy and personal information.
  • Can I cancel or modify my order?
    Luxury and Bliss® Faith Apparel designs are custom-made. We then put forth efforts to ensure that you receive your order as quickly and accurately as possible, therefore, we are unable to cancel or make changes to your order once you have placed it with us. Please feel free to view our return and exchange policy.
  • Why was my order canceled?
    Luxury and Bliss® Faith Apparel was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance please contact us.
  • What are my shipping options?
    Luxury and Bliss® Faith Apparel offers standard delivery for US domestic orders. View all of our shipping options and rates for your desired destination.
  • What are the shipping destinations?
    Luxury and Bliss™ Faith Apparel ships to all 50 US states. View our shipping guide to find out if we can ship to your destination.
  • Do you ship to military addresses?
    At this time, we cannot ship to APO | FPO addresses.
  • When will I receive my order?
    Orders may take 2 to 3 weeks. We apologize in advance for any inconvenience and thank you kindly for your patience. Process: Once an order is placed it is then custom-made, quality assured, packed, and shipped. * Please allow 5 to 7 business days for this process and then delivered to USPS. The order is then shipped via USPS. Upon shipment, you will receive an email with your tracking information so you may track the package online and contact (USPS) directly for an update. Please allow an additional 2 to 3 weeks for the package to arrive to you from the day your order is shipped from USPS. Orders placed on the weekends or on a holiday will be processed on the next business day. * Luxury and Bliss® Faith Apparel items are custom-made, therefore, we cannot cancel orders once they are placed. NORMAL SHIPPING TIME: is 5 to 7 business days, shipped via USPS (with the same custom made process of 5 to 7 business days as above). Pre-Orders will be processed within 1 to 2 weeks. Please factor in the shipping process from above. Please ensure that the shipping address is correct prior to checkout.
  • Why did I have a failed delivery?
    You may view the status of your order by logging into your Luxury and Bliss® Faith Apparel account (click the member icon at the top right corner of the home page) and click on 'Past Orders.' Check your order status with your order number and email address. Confirmations are sent via email when your order has been received or your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. Select Luxury and Bliss® Faith Apparel as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.
  • My package is missing, lost, or stolen (can you help)?
    Please contact Luxury and Bliss® Faith Apparel by using the contact us form. If you have not received your Processed/Delivered order, or if it has been lost "in transit" by the carrier we will be happy to assist. * Please keep in mind, Luxury and Bliss® Faith Apparel ***is not responsible*** for orders that are lost or stolen, mishandled or misplaced by the carrier. However, we will do our best to assist. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. * It is the customer's responsibility to provide the correct shipping address. If the address provided is incorrectly entered at the time of purchase we will not be able to make any changes.
  • What is the return/exchange refund policy?
    Luxury and Bliss® Faith Apparel are custom-made orders and cannot be canceled once they are placed. ​ Due to the customization of all designs and on-demand printing, all items purchased are final sales, therefore, we are unable to return, exchange, or refund any of these items. ​ * For any custom designs or printing concerns made on our behalf, return/exchanges will be taken into consideration hassle-free. If the product you received is deemed defective your order will be eligible for an exchange only in the same size, color, and design of the original item for any 'unworn' product. * We have a100% satisfaction guarantee and will fix any mistakes made on behalf of the company. ​ Please feel welcome to email us with any additional questions​ * If an item is damaged or incorrect.* ​ Please send a photo(s) of the damaged or wrong product after contacting us. Please also specify your concern and include the original product information that you ordered as well as the actual product you received including the style/design, color, and size and we will be happy to help you with a resolution. ​ We thank you kindly for your understanding of this policy.
  • My product is defective or the wrong product?
    Luxury and Bliss® Faith Apparel works to ensure that all products are accurately received. Therefore, we sincerely apologize that you received a damaged item and want to ensure that you get the proper item as quickly as possible. Please contact us to receive a direct order to send a photo of the damaged or wrong product. Please also specify your concern, and include the original product information that you ordered as well as the actual product you received including the style/design, color and size and we would be happy to help you with a resolution. * Please note, any damaged item outside of a 14 day window from the date you received the item cannot be returned or exchanged. We value you as a customer and apologize in advance for any discrepancy.
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