Question 1

Where can I buy Luxury and Bliss® products?

Accepted Answer

Luxury & Bliss® is exclusively available online at luxuryandbliss.com.
To stay updated on new releases, limited drops, restocks, and exclusive offers, 
you can sign up for our email list directly on our website.

Question 2

When will a sold-out item be restocked?

Accepted Answer

Some of our most popular designs may return in future drops. If an item is sold out, you can join the waitlist by visiting the product page and clicking “Join the Waitlist.” You’ll be among the first to know if and when the design becomes available again.

Question 3

What size should I choose?

Accepted Answer

Most Luxury and Bliss® apparel (t-shirts, hoodies, and crewnecks) is unisex, which means items generally fit true to size, unless the product description specifically states otherwise.

We strongly encourage customers to:
 • Read the product description for fit notes
 • Check any details about fabric, stretch, or cut

Because all items are custom-made to order, selecting the correct size is the customer’s responsibility.

Please note: Models shown may be wearing different sizes than your usual fit, and exact fit may vary from person to person.

If you need help choosing the right size, feel free to contact us through our contact form. We’re happy to assist before you place your order.

Question 4

Do you offer extended sizes?

Accepted Answer

Yes. Most Luxury and Bliss® designs are available in sizes XS through 5XL, unless otherwise stated on the product page. All apparel is unisex by default, so we recommend reviewing the size chart and product description for the best fit.
If you need help choosing a size before you order, feel free to reach out through our contact form

Question 5

Which payment methods are accepted?

Accepted Answer

Luxury and Bliss® currently accepts the following payment methods:
 • Major credit cards
 • Major debit cards
Additional payment options may be added in the future.

Question 6

Why is my discount code not working?

Accepted Answer

There are a few reasons a discount code may not apply:
 • One-time use: Most Luxury and Bliss® discount codes can only be used once.
 • Canceled orders: If an order using a discount code is canceled, the code cannot be reused.
 • Exclusions: Discount codes cannot be applied during site-wide promotions, sales, or automatic discounts.
 • Typing errors: Try entering the code manually to ensure there are no extra spaces or characters.
If you continue to experience issues, feel free to contact us through our contact form for assistance.

Question 7

Is my privacy protected and secure on this site?

Accepted Answer

Yes. Luxury and Bliss® takes your privacy and security seriously. Our website is hosted on a secure platform and follows industry-standard protections to keep your information safe.
For full details on how your data is collected, used, and protected, please review our Privacy Policy on the website.

Question 8

What are the shipping destinations?

Accepted Answer

Luxury and Bliss® currently ships to all 50 U.S. states. At this time, we do not offer international shipping or shipping to APO/FPO/DPO military addresses.
For more details on delivery times and shipping options, please review our Shipping Policy on the website.

Question 9

What are my shipping options?

Accepted Answer

Luxury and Bliss® offers standard U.S. shipping for all domestic orders. Shipping rates are automatically calculated at checkout based on your location and order details.

For full information on shipping times, carriers, and delivery expectations, please review our Shipping Policy on the website.

Question 10

Do you ship to military addresses?

Accepted Answer

At this time, Luxury and Bliss® is unable to ship to APO, FPO, or DPO military addresses. We currently ship within the 50 U.S. states only.

Question 11

Do you offer international shipping?

Accepted Answer

At this time, Luxury and Bliss® only ships within the United States. International shipping is not available. Please check back for future updates as we continue to expand our offerings.

Question 12

When will I receive my order?

Accepted Answer

Luxury and Bliss® items are custom-made to order. Most customers receive their orders within:
• 2–5 business days for processing
 • 3–7 business days for shipping
This means your order typically arrives within 5–12 business days from the date of purchase.

Order Process:
 Once your order is placed, it goes through the following steps:
1. Your item is custom-made and quality checked (2–5 business days).
2. It is then packed and shipped using USPS, FedEx, or DHL.
3. You will receive an email with your tracking number once the package ships.
4. Delivery usually takes 3–7 business days after shipment.
 Please allow up to 24 hours for tracking to update.

Weekend & Holiday Orders:
 Orders placed on weekends or holidays will begin processing on the next business day.

Important Reminder:
 Because every item is made to order, orders cannot be canceled once they are placed. Please make sure your shipping address is correct before completing your checkout.

Question 13

Why was my order canceled?

Accepted Answer

An order may be canceled if the billing information entered at checkout does not match what your credit card issuer or bank has on file.

For security reasons, orders with mismatched billing details are automatically canceled.

If your order was canceled, please contact your bank or credit card issuer to verify that your billing address is correct. You may place a new order once the information is updated.

If you still need help, feel welcome to reach out using our contact form.

Question 14

Why did I have a failed delivery?

Accepted Answer

A failed delivery can happen for several reasons, including an incorrect or incomplete address, an inaccessible delivery location, or missed delivery attempts by the carrier.

You can view the status of your order by logging into your Luxury and Bliss® account and selecting “Past Orders.” You may also check your order status using your order number and email address.

Confirmation emails are sent when your order is received and when your shipment is processed. If you do not see these emails, please check your spam or junk folder and mark Luxury and Bliss® as a trusted sender.

To avoid duplicate orders, always check your account to verify whether an order was successfully placed before submitting a new one.

Please allow 24–48 hours for your order status to update.

Question 15

My package is missing, lost, or stolen (can you help)?

Accepted Answer

If your package is marked as “Delivered” but you have not received it, or if the carrier shows it as lost in transit, please contact Luxury and Bliss® using the contact form on our website. We will do our best to assist you.

Please note that Luxury and Bliss® is not responsible for packages that are lost, stolen, or mishandled by the shipping carrier. Once an order has been shipped, the carrier is responsible for delivery and may decide whether a package can be left in a secure location at your address.

It is the customer’s responsibility to provide the correct shipping address at the time of purchase. We are unable to make changes to the address once an order is submitted.

If your package is missing, we recommend checking with neighbors, household members, or your local post office, as carriers may hold or incorrectly scan items.

Question 16

Can I cancel or modify my order?

Accepted Answer

Luxury and Bliss® items are custom-made and begin processing shortly after an order is placed. Because of this, we are unable to cancel or make changes to an order once it has been submitted.

Please review our Return and Exchange Policy for full details.

Question 17

What is your return and exchange policy?

Accepted Answer

All Luxury and Bliss® items are custom-made to order. Because each piece is created especially for you, all sales are final and we are unable to offer cancellations, returns, or refunds.

We do offer replacements for items that arrive damaged, defective, or incorrect. Replacements are issued for the same item only (same design, size, and color).

If something is wrong with your order, please follow the steps below:
1. Contact us within 14 days of delivery using the contact form.
2. Include your order number and clear photos of the issue.
3. Let us know what you ordered versus what you received.
4. We will review your request within 24–48 hours.
5. 
If your request is approved, we will provide return instructions (if needed) and send a replacement at no additional cost once the issue is verified.

Important Notes:
 • Replacements are only offered for damaged, defective, or incorrectly fulfilled items.
 • Items must be unworn, unwashed, and in original condition.
 • We cannot offer replacements for size issues, buyer’s remorse, or preference changes.
 • Custom-made items cannot be canceled after the order is placed.
We stand behind the quality and purpose of every Luxury and Bliss® design. 
If a mistake occurs on our behalf, we will correct it with care and respect.

Question 18

How do I mail back a return?

Accepted Answer

Luxury and Bliss® items are custom-made, so all sales are final. We only replace items that arrive damaged, defective, or incorrect.

If you received a damaged, defective, or incorrect item, please follow the steps below:
1. Contact us within 14 days of delivery using the contact form.
 Include your order number and clear photos of the issue.
 We will review your request within 24–48 hours.
2. Approval and return instructions:
 If your request qualifies, we will provide the correct return address and instructions.
 Items cannot be mailed back without approval.
3. Ship the item back:
 Once approved, you may return the item using your preferred carrier.
 The item must be sent to the exact return address provided.
4. Replacement processing:
 After the returned item is received and inspected, we will ship a replacement of the same item (same design, size, and color).
 There is no cost for the replacement once the issue is verified.

Important Notes:
 • No refunds are offered, only replacements for qualifying issues.
 • We do not replace items for size issues, preference changes, or buyer’s remorse.
 • Unauthorized returns may not qualify for a replacement.

FAQ

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about exclusive updates and more.

FAQ

Receive the love. Be the first to know about exclusive updates and more.

Receive the love. Be the first to know
about exclusive updates and more.