FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Where can I buy Luxury and Bliss Faith Apparel?


Luxury and Bliss Faith~Apparel is exclusively sold online at luxuryandbliss.com. Be the first to know about our new collections, exclusives, restocks, and more by signing up for emails here.




When will a sold out item be restocked?


Most popuar items will be brought back and we will work hard to restock soon. Please join the waitlist by navigating to the desired product and click Join The Waitlist, and be one of the first to be notified when the design is back in stock.




What size should I choose?


Please view our Luxury and Bliss Faith~Apparel size guides to determine proper fit and measurements for men, women, and kids. All shirts, hoodies, and hats are unisex, which means they run true to size. * Unless it specifically states otherwise. i.e women's size Customers are responsible for reading product descriptions and reviewing the size guide prior to purchase. * All 'Models' shown are of different sizes, therefore, sizes may not fit as shown on 'Models' and are Not guaranteed. Please reference the product description and size guide prior to purchase. If you need additional help with your order please feel welcome to email info@luxuryandbliss.com.




Do you offer plus sizes?


All of our designs are unisex (unless otherwise stated ) and stocked in a size range up to 4XL. Please refer to our size guide for proper fitting.




Which payment methods do you accept?


We accept ~ Visa MasterCard American Express Discover Paypal *Your card will be charged once your order has been shipped.




Is my privacy protected and secure on this site?


Please read our privacy policy to view the full details on how we protect your privacy and personal information.




Can I cancel or modify my order?


Luxury and Bliss Faith-Apparel are custome made. We then put forth efforts to ensure that you receive your order as quickly and accurately as possible, therefore, we are unable to cancel or make changes to your order once you have placed it with us. Please feel free to view our return and exchange policy.




Why was my order canceled?


Luxury and Bliss Faith-Apparel was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance, please contact us at info@ luxuryandbliss .com




What are my shipping options?


Luxury and Bliss Faith~Appareal offers standard delivery for US domestic orders. View all of our shipping options and rates for your desired destination here.




What are the shipping destinations?


Luxury and Bliss Faith~Apparel ships to all 50 US states. View our shipping guide to find out if we can ship to your destination.




What about international orders?


Due to COVID-19 Luxury and Bliss Faith~Apparel is currently shipping to U.S destinations only. Please view our complete shipping guide here. Please check back frequently for further updates.




Do you ship to military addresses?


At this time, we cannot ship to APO | FPO addresses.




When will I receive my order?


COVID-19 SHIPPING ~ Due to the ongoing pandemic, orders are extremely delayed and shipping may take 2 to 4 weeks. We apologize in advance for any inconvenience and thank you kindly for your patience. Process~ Once an order is placed it is then custom made, quality assured, packed, and shipped. * Please allow 5 to 7 business days for this proccess and then delivered to USPS. The order is then shipped via USPS. Upon shipment, you will receive an email with your tracking information so you may track the package online and contact (USPS) directly for an update. Please allow an additional 2 to 4 weeks for the package to arrive to you from the day your order is shipped from USPS. Orders placed on the weekends or on a holiday will be processed on the next business day. *** Luxury and Bliss Faith~Apparel items are custom made, therefore, we cannot cancel orders once they are placed. NORMAL SHIPPING TIME ~ is 5 to 7 business days, shipped via USPS (with the same custom made process of 5 to 7 business days as above). Pre-Orders will be processed within 1 to 2 weeks. Please factor in the shipping process from above. If you are using PayPal, please ensure that the shipping address is correct prior to checkout.




How do I check the status of my order?


You may view the status of your order by clicking here to log into your Luxury and Bliss Faith-Apparel account ( click the member icon at the top right corner ) and click on Past Orders. Check your order status with your order number and email address. Confirmations are sent via email when your order has been received or your shipment has been processed, based on the valid email address provided to us. If you did not receive any confirmation emails, please check your email spam filter. Select Luxury and Bliss Faith Apparel as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.




Failed Delivery?


If your order is returned to our facility by USPS due to any incorrect address that you entered upon checkout or any address discrepancies during delivery attempt, you will be completely refunded minus origninal shipping fee. If your delivery fails we will invoice you a shipping fee to reship your order to the updated address upon your request. Alternatively you can receive a refund for the cost of merchandise only.




My package is missing, lost, or stolen ( can you help )?


Please contact Luxury and Bliss Faith~Apparel using the contact us form here if you have not received your Processed/Delivered order, or if it has been lost "in transit" by the carrier and we will be happy to assist. * Please keep in mind ~ Luxury and Bliss Faith~Apparel ***is not responsible*** for orders that are lost or stolen, mishandled or misplaced by the carrier. However, we will do our best to assist. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. * It is the customer's responsibility to provide the correct shipping address. If the address provided is incorrectly entered at the time of purchase we will not be able to make any changes.




What is the return-exchange-refund policy?


Due to COVID-19, all items purchased are final sale, therefore, we are unable to return, exchange, or refund any of these item. We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order will be eligible for a return or exchange for any unworn product. We thank you kindly for your understanding of this policy as we all work together to assist in a positive turn around during these testing times. * Luxury and Bliss Faith~Apparel are custom made orders and cannot be cancelled once they are placed. Please feel welcome to email us with any additional questions at info@luxuryandbliss.com.




My product is defective or the wrong product?


Luxury and Bliss Faith~Apparel works to ensure that all products are accurately received. Therefore, we sincerely apologize that you received a damaged item and want to ensure that you get the proper item as quickly as possible. Please send a photo of the damaged or wrong product to info@luxuryandbliss.com Please also specify your concern, and include the original product information that you ordered as well as the actual product you received including the style/design, color and size and we would be happy to help you with a resolution. * Please note, any damaged item outside of a 30 day window from the date you received the item cannot be returned or refunded. We value you as a customer and even more so as a Sister or Brother in Christ and apologize in advance for any discrepancy.