Client Policies | Luxury and Bliss®

THE FINE DETAILS

Service Terms & Use Overview

Luxury and Bliss® provides professional home organizing, commercial office organizing, interior decorating & styling, home staging, and property event planning services for residential, commercial, developer, and private clients. By booking any service, you agree to the terms outlined below.

These policies are designed to ensure clarity, professionalism, and a seamless client experience.

Service Scope

Luxury and Bliss® specializes in hands-on organizing, styling, home staging, and property and social event planning services focused on functionality, flow, and elevated visual appeal.

We provide interior decorating and styling services only. We do not offer architectural design, licensed interior design, construction, remodeling, renovation, engineering, permitting, or structural modification services.

Our work focuses on space planning, furniture selection, décor curation, styling, organization, and creating beautiful, functional interiors.

When a project requires licensed trade work (including electrical, plumbing, painting, construction, or similar services), clients are responsible for hiring licensed professionals directly. Luxury and Bliss® may coordinate communication with these professionals when needed to support project flow, but does not contract or assume responsibility for their work.

All agreements and payments for licensed trade services are made directly between the client and the contractor.

Luxury and Bliss® is fully licensed and insured as a professional service provider.

Booking, Retainers & Session Commitments

A non-refundable retainer is required at the time of booking to secure your project date. This retainer is applied toward your selected service.

Retainer Investments:

Residential Projects: $250
Commercial & Developer Projects: $500
Virtual / Consultation Sessions: $100
Holiday & Seasonal Services: $100

Retainers secure your place on our calendar. Installation and event dates are limited and typically booked weeks in advance. Rescheduling may result in forfeiture of the original retainer.

Scheduling, Timelines & Installation

All projects are scheduled based on availability, scope, procurement timelines, and vendor coordination.

Typical timelines include:

Home Staging: 7–10 business days after consultation and approval
Event Planning: 30–45 business days of pre-production
Interior Decorating & Organizing: 1–2 weeks scheduling lead time

Expedited timelines may be accommodated when availability permits.

Rescheduling & Cancellations

We kindly require advance notice for any changes:

48 hours’ notice required for organizing, styling, staging, and consultation services
7 days’ notice required for event planning services

Cancellations or rescheduling outside of these windows will result in forfeiture of the retainer.

Additional vendor, rental, or third-party fees may apply to event-related services and remain the client’s responsibility.

Missed Appointments & Access

Clients, homeowners, Realtors®, brokers, or authorized representatives are responsible for ensuring timely access to the property.

If access is not provided at the scheduled time:

The appointment is considered missed
The retainer is forfeited
A new retainer is required to reschedule

For virtual sessions, failure to join within 15 minutes of the scheduled start time will result in cancellation.

Client Presence & Project Flow

Clients are typically present during initial walkthroughs or consultations to confirm goals, scope, and priorities.

For organizing services, clients are required during sorting and decision-making phases. Once approved, clients may step away while execution is completed.

A final walkthrough or approval may be requested upon completion.

Products, Rentals & Vendor Services

All product costs, décor, organizing materials, staging items, rentals, and furnishings are billed separately and require client approval prior to purchase or sourcing.

Luxury and Bliss® coordinates sourcing, scheduling, and vendor communication through trusted professionals. Vendor pricing, rental agreements, and service terms are established by each provider.

Final financial responsibility for all third-party goods and services remains with the client unless otherwise specified in writing.

Furniture Rental Terms (Home Staging Only)

Vacant staging projects requiring rental furnishings typically begin with a 3-month minimum term, with optional 6- and 12-month extensions based on listing needs.

All rental furnishings remain the property of their respective providers and are removed upon sale of the property or end of the rental agreement.

Installation, Delivery & Removal

Luxury and Bliss® coordinates full delivery, installation, styling, and removal for staging and event-based services.

Installation is aligned with listing timelines, photography schedules, or event production timelines.

Removal (destaging or breakdown) is scheduled upon project completion, property sale, or contract end.

Service Area & Travel

Complimentary travel is included within approximately 30 miles of Yorba Linda, California.

Travel beyond this radius is billed at $0.72 per mile.

Payments

Luxury and Bliss® accepts all major credit cards and Zelle.

A valid card on file is required for all bookings, retainers, rentals, and service-related charges.

Professional Coordination

Luxury and Bliss® collaborates with homeowners, Realtors®, brokers, developers, photographers, movers, estate managers, and specialty vendors to ensure seamless execution and elevated presentation.

We may coordinate movers, labor teams, cleaning professionals, dumpster services, and specialty vendors when needed. All third-party services are billed separately.

Care, Responsibility & Liability

Clients are responsible for securing fragile, valuable, or irreplaceable items prior to service.

Luxury and Bliss® is not responsible for pre-existing damage, structural issues, or conditions outside the agreed scope of work.

All third-party vendors operate independently and are responsible for their own services, outcomes, and liabilities.

Cleaning & Preparation Services

Professional deep cleaning may be coordinated when needed—typically after decluttering and before organizing or styling, or before and after event services.

Cleaning services are provided by trusted professionals and billed separately.

Luxury and Bliss® does not provide heavy furniture moving; however, labor support can be coordinated when needed at additional cost.

Pets & Environment

Pets must be secured away from work areas during service. Service animals are always welcome and accommodated.

Confidentiality & Privacy

Luxury and Bliss® maintains strict discretion regarding all clients, properties, and project details.

Non-disclosure agreements are available upon request.

Clients may request full privacy at any time. No identifying details will be shared without written consent.

Photography, Video & Portfolio Use

Luxury and Bliss® may capture before-and-after content for portfolio, marketing, and promotional purposes.

No client names, addresses, or identifying details will be shared without prior written consent. Clients may opt out at any time.

Intellectual Property

All content, branding, systems, workflows, service frameworks, and design methodologies associated with Luxury and Bliss® are protected intellectual property.

This includes but is not limited to:

Business name and brand identity
Website content and design
Service structure and presentation systems
Process frameworks and documentation

No content may be copied, reproduced, or repurposed without express written permission.

Website Use & Information

All website content is provided for informational purposes only and may be updated or changed without notice.

Any information submitted through the website (excluding personal contact details) may be used to improve services, communication, and client experience.

Luxury and Bliss® is not responsible for third-party websites, vendors, or external links.

Legal Jurisdiction

These Terms are governed by the laws of the State of California. Any disputes shall be resolved in Orange County, California.

Agreement

By booking a service with Luxury and Bliss®, you acknowledge and agree to all terms outlined above. These policies are designed to ensure clarity, protection, and a seamless luxury client experience.